1. Introduction
CLIENTee Pty Ltd (“CLIENTee”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information when you use the CLIENTee platform, website, mobile applications and related services (“Service”).
By using our Service, you agree to this Privacy Policy.
2. What Information We Collect
We may collect the following types of information.
2.1 Personal Information
Personal information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Account login details
- Billing information
- Support communications
2.2 Usage Information
We may collect technical and usage information including:
- IP address
- Device information
- Browser type
- Log data
- Login times
- Platform usage data
- Analytics information
2.3 Customer Data
Our platform allows customers to upload and store data, including:
- Messages and communications
- Contacts
- Files and attachments
- Project or job information
- Notes and comments
- Communication history
This data is controlled by our customers and processed by us to provide the Service.
3. How We Collect Information
We collect information in several ways:
- When you create an account
- When you use the Service
- When customers upload data into the platform
- When you contact support
- Through cookies and analytics tools
- Through integrations with other services
- Through billing and payment systems
4. How We Use Information
We use information to:
- Provide and operate the Service
- Create and manage accounts
- Authenticate users
- Send notifications and messages
- Provide customer support
- Improve the platform
- Monitor performance and security
- Process billing and payments
- Comply with legal obligations
- Prevent fraud and misuse
- Maintain backups and system integrity
We do not sell personal information.
5. Customer Data and Platform Data
CLIENTee operates as a software platform provider.
Our customers control the data they upload into the platform (“Customer Data”). We process this data on behalf of our customers to provide the Service.
Customers are responsible for:
- The data they upload
- Obtaining consent from their users and contacts
- Ensuring they comply with privacy laws
- Managing access permissions within their organisation
CLIENTee does not access Customer Data except:
- To provide support
- To maintain the Service
- For security purposes
- Where required by law
6. Disclosure of Information
We may disclose information to third-party service providers who help us operate the platform, including:
- Cloud hosting providers
- Email and notification providers
- SMS providers
- Payment processors
- Analytics providers
- IT and support providers
- Security providers
We may also disclose information:
- If required by law
- To enforce our Terms
- To protect our rights or users
- In connection with a business sale or restructure
We do not sell personal information to third parties.
7. Overseas Disclosure
Some of our service providers or hosting providers may be located overseas.
Personal information may be stored or processed in countries outside Australia, including through cloud hosting providers and technology service providers.
We take reasonable steps to ensure overseas providers handle personal information securely and in accordance with Australian privacy laws.
8. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Encrypted connections
- Secure cloud infrastructure
- Access controls and authentication
- User permissions
- Backups and redundancy
- Security monitoring
- Logging and auditing
- Regular software updates
- Staff access controls
However, no internet service can be completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to:
- Provide the Service
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Customer Data may be deleted after account termination following a reasonable retention period or upon request.
Backups may be retained for a limited period for disaster recovery purposes.
10. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate information.
To request access or correction, contact us using the details below.
We will respond within a reasonable time as required under Australian privacy laws.
11. Cookies and Analytics
We may use cookies, session storage and analytics tools to:
- Keep users logged in
- Remember preferences
- Analyse platform usage
- Improve the Service
- Monitor performance and security
You may disable cookies through your browser settings, but some features of the Service may not function properly.
12. Direct Marketing and Communications
We may send service-related communications, including:
- Account notifications
- Billing notices
- Service updates
- Security alerts
- Product updates
You may opt out of marketing communications at any time.
Service and account communications cannot be opted out of where they are necessary to operate the Service.
13. Children’s Privacy
The CLIENTee platform is intended for business use and is not directed at children.
We do not knowingly collect personal information directly from children. Customers are responsible for managing users and access within their organisations.
14. Data Breaches
If we become aware of a data breach that is likely to result in serious harm, we will notify affected users and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
15. Complaints
If you have a complaint about how we handle personal information, please contact us.
We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Continued use of the Service after changes are published constitutes acceptance of the updated Privacy Policy.
17. Contact
If you have questions, requests or complaints regarding privacy, contact us via our contact us form at clientee.com.au or email info@clientee.com.au